Nov 30, 2023

For a full transcript of this episode, click here.

Are you on the board of directors of a company? Or are you a shareholder of a publicly traded company? Or are you a CEO or a CFO who reports to a board of directors or these shareholders? Well, this show is for you. And it’s about how the healthcare industry has...

Nov 23, 2023

Why did I decide to encore this show about being customer-centric and transforming or innovating at a very large organization? Well, two main reasons.

First reason can be neatly summed up by this recent Tweet from Rik Renard, which I have edited slightly to suit my own purposes. Here’s the Tweet: “The Achilles’...

Nov 16, 2023

CEOs and CFOs … hey, this show is for you. Let’s start here:

What do all of these numbers have in common: $140,000, $3 million, $35 million, and $3 billion?

These are all actual examples of how much employers, unions, and some public entities saved on healthcare benefits for themselves and their employees. The...

Nov 9, 2023

There are two big reasons why I decided to encore this show with Dan Mendelson from Morgan Health at this exact moment in time.

1. It’s a great show (one of our most popular shows in the last year, actually) with lots of keen insights for self-insured employers—and by self-insured employers, I mean HR folks, of...

Nov 2, 2023

Yeah, it’s a fact that the vast majority of past and present provider and payer relationships are not exactly collaborative. They may better be described as fairly adversarial, actually—especially when viewed through the lens of provider organizations trying really hard to find a payment model that will enable them...