Oct 21, 2014
Karen Phelan is a
business author, speaker, and co-founder of Operating Principals
LLC, an organizational development consulting firm that uses simple
and fun practices to effect change and develop people. Their latest
product, “Act Like a Leader,” is an easy role-playing game that
develops leadership skills. Her book, I’m Sorry I Broke Your
Company, a humorous dissection of how some common management
practices often go awry, was named one of the top ten business
books of 2013 by the Toronto Globe and Mail and is an international
bestseller, selling out its first edition in its first week in
Japan.
Karen has been featured in Fortune online, Leadership Excellence magazine, the AMA Newsletter, as well various business blogs and radio shows and was a featured speaker at the national HR Summit of the Conference Board of Canada. She has over a dozen years of consulting experience at Gemini Consulting and Deloitte & Touche and has held several management positions at Pfizer and Johnson & Johnson. Karen started her career in a military think tank and holds a B.S and M.S. in engineering from MIT.
1:00 Karen talks about her two books, I’m Sorry I Broke
Your Company and Who Moved My Holy Hand
Grenade?
4:15 “Innovation is completely Illogical”
4:30 Innovation as responsive to its environment.
4:50 What inhibits creativity.
6:15 “What kind of environment are you creating?”
6:45 The “fads” of running the workplace.
8:50 Karen’s advice for companies who are limited by
themselves.
10:30 Regarding the best patient outcome, “You really need to
leverage the knowledge in the room.”
13:00 Karen’s career background.
14:15 The people side of the equation vs The tech side in
healthcare.
16:35 Settling on a solution too soon.
17:30 How to “not anchor”--don’t attach yourself to a solution too
quickly.
21:20 Karen talks ACA and her consulting company, Operating
Principals LLC.
25:00 Possible symptoms of a lack of connection in health care
provider systems that make patient care suffer.
27:00 Karen’s techniques when running her company and looking at
success in a workforce and work leaders.
30:10 A great idea to help look at your ideas from a more objective
perspective.
33:00 The dangers of the “groupthink” and making sure all your
bases are covered.
36:35 “Are we subtracting or adding to individual knowledge?”
38:30 If you’re interested in learning more, check
out operatingprincipals.com and karengphalen.com